Service Delivery Policy

Last updated on May 30, 2025

1. Service Access and Delivery

As a SaaS platform, PitchGen delivers its services through:

• Secure web-based platform access
• API integrations (where applicable)
• Cloud-based infrastructure
• Digital content delivery

2. Service Availability

Our service delivery standards include:

• 24/7 platform availability
• Scheduled maintenance windows with advance notice
• Regular system updates and improvements
• Backup and disaster recovery procedures

3. Service Activation Timeline

Service activation occurs:

• Immediately after successful payment processing
• Within 24 hours for enterprise accounts requiring custom setup
• After completion of any required onboarding process

4. Service Delivery Guarantee

While we strive for 100% uptime, we guarantee:

• 99.9% platform availability
• Regular security updates and patches
• Continuous monitoring and support
• Proactive issue resolution

5. Digital Content Delivery

Our digital services include:

• Instant access to website audit reports
• Real-time pitch deck generation
• Immediate access to marketing recommendations
• Downloadable and shareable content

6. Technical Requirements

To ensure optimal service delivery, users should have:

• Stable internet connection
• Modern web browser (Chrome, Firefox, Safari, Edge)
• Updated operating system
• Required permissions for API integrations

7. Support and Assistance

For any service-related issues, contact our support team:

• Email: [email protected]
• Phone: +91 6354170255
• Live chat support (available during business hours)
• Knowledge base and documentation

8. Service Updates and Maintenance

We regularly update our services to ensure optimal performance:

• Scheduled maintenance windows are announced in advance
• Emergency updates may be required for security purposes
• New features are rolled out with minimal disruption
• Users are notified of significant changes