Privacy Policy

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1. Introduction

Welcome to PitchGen ("we," "our," or "us"), a product of Stack Max LLC, a Wyoming limited liability company. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered website audit and pitch deck generation platform. By accessing or using our services, you agree to this Privacy Policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

  • Account Information: Name, email address, company details, and account credentials
  • Payment Information: Billing address and payment transaction records. Card details are entered directly on Stripe's secure hosted pages and are never stored by PitchGen.
  • Usage Data: Website URLs analyzed, audit results, generated pitch decks, and feature usage patterns
  • Technical Data: IP address, browser type, device information, and operating system
  • Communication Data: Emails, support tickets, and feedback provided to us
  • Marketing Data: Preferences for receiving marketing communications and interaction with our marketing materials

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our AI-powered audit and pitch deck generation services
  • To process payments and manage your subscription via Stripe
  • To analyze website performance and generate audit reports
  • To create and customize pitch decks based on audit results
  • To send you service updates, security alerts, and support messages
  • To communicate with you about new features, promotions, and updates (with your consent)
  • To comply with legal obligations and enforce our terms of service
  • To improve our AI algorithms using anonymized, aggregated data (see Section 13 for your opt-out rights)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data under the following legal bases:

  • Contract performance — to provide the service you subscribed to
  • Legitimate interest — to improve our AI models and service quality using anonymized data
  • Consent — for marketing communications (you may withdraw consent at any time)
  • Legal obligation — to comply with applicable laws and regulations

5. Data Storage and International Transfers

As a global service, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

  • Appropriate data transfer safeguards in accordance with applicable law, which may include Standard Contractual Clauses or other transfer mechanisms recognized by the European Commission
  • Compliance with GDPR, CCPA, and other applicable data protection laws
  • Compliance with India's Digital Personal Data Protection Act, 2023 (DPDPA)
  • Implementation of appropriate technical and organizational security measures

6. Data Security

We implement robust security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery procedures
  • Employee training on data security and privacy

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access and download your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict certain processing activities
  • Data portability
  • Withdraw consent at any time
  • Opt-out of marketing communications
  • Lodge a complaint with your local data protection supervisory authority (e.g., the EU Data Protection Authority, or India's Data Protection Board under the DPDPA 2023)

To exercise any of these rights, contact us at support@pitchgen.io. We will respond within 30 days.

8. Third-Party Services and Sub-Processors

We use the following third-party service providers ("sub-processors") who may process your data on our behalf:

  • Stripe — Payment processing. Stripe handles all payment card data directly on their secure hosted pages. See Stripe's privacy policy for details on how your payment data is processed.
  • Cloud infrastructure providers — Hosting and data storage for the platform
  • AI model providers — Processing of website data to generate audit results and pitch decks

We do not use third-party analytics trackers or advertising networks. We also operate a first-party affiliate program using cookies (see Section 9).

9. Cookies and Tracking

PitchGen uses first-party cookies solely for our affiliate referral program — to credit partners who referred you to us. We do not use third-party analytics cookies or advertising trackers. You can manage or clear cookies at any time through your browser settings. Clearing affiliate cookies will not affect your account or service access.

10. Data Retention

We retain your personal data for the following periods:

  • Account data (name, email, profile): Duration of active subscription + 30 days after cancellation
  • Audit results and pitch decks: Duration of active subscription + 30 days after cancellation
  • Payment and billing records: 7 years from the transaction date (required for tax and financial compliance)
  • Support and communication data: 2 years from the date of the communication
  • Technical logs: 90 days

You can request early deletion of your data at any time by contacting us at support@pitchgen.io, subject to data we are legally required to retain.

11. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

  • Notify affected users without undue delay, and where feasible within 72 hours of becoming aware of the breach
  • Notify the relevant data protection supervisory authority where required by applicable law (e.g., GDPR Article 33)
  • Describe the nature of the breach, categories of data affected, and steps we are taking to address it
  • Provide guidance on steps you can take to mitigate potential adverse effects

12. Children's Privacy

Our services are not intended for individuals under 16 years of age (or 13 in the United States under COPPA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@pitchgen.io and we will promptly delete such data.

13. AI Training Data and Opt-Out

We may use anonymized, aggregated audit and usage data to improve our AI models and service quality. We will not use your personally identifiable information, your account details, or your specific individually identifiable audit reports to train AI models without your explicit consent. If you wish to opt out of having your anonymized data used for AI model improvement, please email support@pitchgen.io with the subject line "AI Training Opt-Out."

14. Automated Decision-Making

PitchGen uses AI to analyze websites and generate audit reports and pitch decks. These outputs are informational only and do not constitute automated decisions with legal or similarly significant effects on users. Users should review all AI-generated content before acting on it. We do not use automated profiling to make decisions that significantly affect your legal rights or interests.

15. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
  • Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions
  • Right to Opt-Out of Sale: We do not sell your personal information to third parties
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To exercise your California privacy rights, contact us at support@pitchgen.io.

16. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our website or via email at least 14 days before the changes take effect. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

17. Contact Us

For any privacy-related questions or concerns, please contact our privacy team at:

  • Email: support@pitchgen.io
  • Address: Stack Max LLC, 30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA

Last Updated: April 13, 2026