Cancellation & Refund Policy

Last updated on May 30, 2025

1. Free Trial Period

PitchGen offers a 7-day free trial period for new users:

  • Trial period begins immediately upon registration
  • Full access to all features during the trial
  • No credit card required to start the trial
  • Email notifications sent before trial expiration

2. Subscription Cancellation

You may cancel your subscription at any time:

  • Through your account dashboard
  • By contacting our support team
  • Via email at [email protected]
  • Monthly Subscriptions: Cancellation takes effect at the end of your current billing cycle. You retain full access until the end of your paid period.
  • Yearly Subscriptions: Cancellation takes effect immediately upon request. A prorated refund will be issued for the remaining days of your subscription period.

3. Refund Policy

Our refund policy is as follows:

  • Monthly Subscriptions: No refunds are provided. Upon cancellation, you retain access until the end of your current billing cycle.
  • Yearly Subscriptions: Upon cancellation, you will receive a prorated refund for the remaining days of your subscription period. The refund amount will be calculated based on the number of unused days.
  • Refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • Processing fees may be deducted from refunds

4. Post-Cancellation Access

After cancellation:

  • Monthly Subscriptions: You retain full access until the end of your current billing cycle
  • Yearly Subscriptions: Access is terminated immediately upon cancellation, and a prorated refund will be processed for the remaining period
  • You can download your data and reports before access ends
  • Your account will be downgraded to free tier if available
  • You can reactivate your subscription at any time

5. Data Retention

Regarding your data after cancellation:

  • We retain your data for 30 days after cancellation
  • You can request complete data deletion
  • Backup copies may be retained for legal purposes
  • You can export your data before cancellation

6. Special Circumstances

We may consider exceptions in cases of:

  • Extended service outages
  • Significant feature changes
  • Billing errors on our part
  • Technical issues preventing service use

7. Reactivation

To reactivate your subscription:

  • Log in to your account
  • Select a new subscription plan
  • Update payment information if needed
  • Your previous data may be restored if available

8. Contact Information

For cancellation-related inquiries:

  • Email: [email protected]
  • Phone: +91 6354170255
  • Live chat support (available during business hours)
  • Response time: Within 24 hours

9. Policy Updates

We reserve the right to modify this cancellation policy at any time. Users will be notified of any changes through:

  • Email notifications
  • Website announcements
  • Account dashboard notifications
  • Changes will be effective 30 days after notification